Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–3 business days and typically delivered within 5–10 business days.

2. Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

3. What is your return policy?

We accept returns within 30 days for unused items or products with defects. Items must be in original condition.

4. Can I return a used product?

No, we only accept returns for unused items or products with quality issues.

5. What should I do if I receive a damaged item?

Please contact us within 72 hours of delivery with photos, and we will assist you with a replacement or refund.

6. What payment methods do you accept?

We accept secure payments via Shopify Payments, including major credit cards and Shop Pay.

7. Can I modify or cancel my order?

If your order has not been processed yet, we may be able to assist. Please contact us as soon as possible.

8. Do you provide tracking information?

Yes, once your order is shipped, you will receive a tracking number via email.

9. Are your kitchen appliances safe to use?

Our products are designed to meet general safety standards and are intended for normal household use. Please follow the provided instructions for safe operation.

10. How can I contact customer support?

You can reach us via email at support@norvaleon.com or call +1 (502) 451-8863.